Certificate in Customer Service
COURSE AUDIENCE
For anyone seeking training in customer service and customer care.
The certificate in Customer Care will teach the basics of customer service, and how focusing on customers and identifying their expectations can help you improve your customer service experience.
WHY CHOOSE THIS COURSE?
This course will teach you how to improve the way you or your organisation does business. Good customer service is the cornerstone of every successful business. It builds a loyal customer base, increases customer satisfaction and helps businesses to grow and prosper.
WHAT WILL I LEARN?
• Introduction to Customer Service
• Customer Service Communication Skills
• Customer Analysis: knowing your customer
• Calming an upset customer
• Telephone Customer Service
• Internet Customer Service
• Time Management Strategies
• Stress Management Strategies
COURSE SCHEDULE
This course requires a minimum group size to commence and will be scheduled once that number has been met.
COURSE DURATION
This course runs for 18 hours.
When we run this course for a private client it can be facilitated in as many or as few hours per week/month as the customer requires.
REGISTRATION
To register for this course, please Click Here.
This course is managed by a Programme Manager who can be contacted to gain further information regarding the course details and the schedule of upcoming classes. Please feel free to contact:
Details
Ms. Amelia Oodit
Phone: +592 22 65781 X 114
Email:
COST
This course costs GUY $36,000.
Successful learners will be awarded an ABMA certificate of completion. ABMA is an Awarding Organization based in the UK offering OFQUAL Regulated and Professional qualification in the UK and Internationally
ABMA Education is a UK Government Ofqual-recognised awarding organisation that creates qualifications and other educational products that develop individuals into capable, professional and talented assets. As an organisation, ABMA Education prides itself on offering unmatched support and value in the creation of content for Governments and organisations and provides large support resources and dedicated members of staff to guide individuals through a content validity strategy that ultimately results in a course of study that is robust, trusted, and constantly evolved to ensure relevancy.
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